Frequently Asked Questions
Have questions? We've got answers. Browse our most commonly asked questions below. If you don't find what you're looking for, feel free to contact our team — we're always happy to help.
About Our Wigs
What types of wigs does AuraHairStudio offer?
We offer a wide range of premium wigs including human hair wigs, lace front wigs, glueless wigs, full lace wigs, and high-grade synthetic wigs. Our collection includes straight, wavy, curly, and coily textures in a variety of lengths and colors.
What is the difference between human hair and synthetic wigs?
Human hair wigs are made from 100% real human hair. They look and feel the most natural, can be heat-styled, colored, and last longer with proper care. Synthetic wigs are made from high-quality synthetic fibers that hold their style well, require less maintenance, and are generally more affordable. Both options are available in our collection.
What is a lace front wig?
A lace front wig features a sheer lace panel along the front hairline, creating the illusion of a natural hairline. This makes the wig look incredibly realistic and allows for versatile styling, including pulling hair away from the face.
What is a glueless wig?
A glueless wig is designed to be worn without adhesive or glue. It typically features adjustable straps, combs, and/or an elastic band to secure the wig comfortably in place — making it perfect for beginners and everyday wear.
Are your wigs suitable for beginners?
Absolutely! Many of our wigs — especially our glueless styles — are designed with beginners in mind. They're easy to put on, adjust, and style. We also have a Wig Care Guide and Size Guide to help you get started.
Sizing & Fit
How do I know which wig size to choose?
Most of our wigs come in a standard cap size that fits the majority of head sizes (approximately 21.5–22.5 inches in circumference). Many styles also feature adjustable straps for a customized fit. Please refer to our Size Guide for detailed measuring instructions.
Can I adjust the wig for a better fit?
Yes! Most of our wigs feature adjustable straps at the nape of the neck, and many include built-in combs for extra security. If you have a smaller or larger head, please check the product description for specific fit details.
Ordering & Payment
How do I place an order?
Simply browse our collection, select your preferred wig, choose any available options (length, color, density), and click Add to Cart. Proceed to checkout and follow the steps to complete your purchase securely.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and other secure payment options available at checkout.
Is my payment information secure?
Yes. Our store uses industry-standard SSL encryption to protect your personal and payment information. We never store your full card details.
Shipping & Delivery
How long does shipping take?
Processing typically takes 1–3 business days. Delivery times vary by location — please visit our Shipping & Delivery page for full details on estimated delivery times and shipping rates.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping times and rates vary by destination. Please see our Shipping & Delivery page for more information.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your package directly. You can also visit our Track Your Order page for assistance.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. Please visit our Returns & Refunds page for full details on our return policy, eligibility, and process.
Can I return a wig I've already worn?
For hygiene reasons, wigs that have been worn, altered, or are not in their original condition cannot be returned. Unworn wigs in original packaging may be eligible for return within our stated return window. Please review our Returns & Refunds policy for full details.
How long does it take to receive a refund?
Once your return is received and inspected, refunds are typically processed within 5–7 business days to your original payment method.
Wig Care
How do I care for my wig?
Proper care extends the life of your wig significantly. Please visit our detailed Wig Care Guide for step-by-step instructions on washing, conditioning, styling, and storing your wig.
Can I use heat on my wig?
Human hair wigs can generally be heat-styled using flat irons, curling wands, and blow dryers at low to medium heat. Synthetic wigs are typically not heat-resistant unless specifically labeled as such. Always check the product description before applying heat.
Still Have Questions?
We're here to help! Reach out to our friendly team via our Contact Us page and we'll get back to you as soon as possible.
Confidence. Beauty. Every Day.